RETURN & REFUND POLICY
RETURN & REFUND POLICY
Last Updated: 2026
At VESSÁVE, we want you to be satisfied with your purchase. If you experience any issues with your order, we're here to help.
Please read our return and refund policy carefully before requesting a return or refund.
ELIGIBILITY FOR RETURNS
To be eligible for a return:
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The item must be unused and in its original condition.
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The item must be returned in its original packaging whenever possible.
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A return request must be submitted within 14 days of receiving your order.
Items returned without prior approval may not be accepted.
NON-RETURNABLE ITEMS
For hygiene and safety reasons, some items may not be eligible for return, including:
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Earrings that have been worn.
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Items showing signs of use or damage caused after delivery.
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Items damaged through misuse, improper handling, or normal wear and tear.
DAMAGED OR INCORRECT ITEMS
If your order arrives damaged, defective, or if you receive the wrong item, please contact us within 48 hours of delivery.
Please include:
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Your order number
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A description of the issue
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Clear photographs showing the problem
Our team will review the case and work toward an appropriate solution, which may include a replacement or refund.
REFUNDS
Once your request has been reviewed and approved, refunds will be issued to the original payment method used during checkout.
Please note:
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Processing times may vary depending on your payment provider.
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It may take several business days for the refunded amount to appear in your account after approval.
ORDER CANCELLATIONS
Orders may be canceled before they have been processed and shipped.
If you wish to cancel an order, please contact us as soon as possible at:
Once an order has been dispatched, cancellation may no longer be possible.
LOST PARCELS
If your package appears to be lost in transit, please contact our support team.
We will work with the shipping carrier to investigate the issue and determine an appropriate resolution.
RETURN SHIPPING COSTS
Customers may be responsible for return shipping costs unless:
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The item arrived damaged.
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The item received was incorrect.
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The issue resulted from an error on our part.
CONTACT US
If you have any questions regarding returns or refunds, please contact:
We aim to respond within 24–48 business hours.
OUR GOAL
Customer satisfaction is important to us. We are committed to providing a smooth and enjoyable shopping experience and will always do our best to resolve issues fairly and efficiently.
Thank you for choosing VESSÁVE.
✨ Timeless Elegance, Everyday Confidence.